Frequently asked questions
My chip card for entering the hall of residence does not work.
Contact the manager of the hall of residence you are accommodated in to see if you have been recorded properly in the database of accommodated persons. If your card still does not work, contant the Helpdesk of the IT centre.
My residence fee is not debited via direct debit, what is the problem?
For trouble-free direct debit, you will need:
- a CZK account opened with a financial institution seated in the Czech Republic.
- the right account number entered via an electronic form, i.e. the account number in the format without a specific symbol (the original format of Česká spořitelna account numbers containing a specific symbol cannot be used), and/or the correct prefix code of the account; The account number must be entered under the valid user name (xname). Check if you have entered the bank account correctly, even if you are sure you entered it already (e.g. a year ago). It is because your user name (xname) may have changed during your studies. The user name (name) serves for clear identification of the entered account, so if you change your user name (xname), you have to enter the bank account number again.
- Correctly set up direct debit mandate in a bank:
- crediting account no. 1793102/0800
- minimum monthly (calendar month) limit of CZK 7000
- empty symbols (payment identifier, invariable and specific codes)
- do not set up any limitations of the number of days between individual direct debits (e.g. once every 30 days)
Direct debit mandates must be set up in a bank (in person, electronically), where you have opened your bank account. Payments are identified via your identification number from ISIS, which we enter in a direct debit order, and we will receive the payment from you with this identifier. Birth registration number must not be used as a payment identifier. So if your direct debit mandate contains your birth registration number as the payment identifier, the direct debit will not be carried out because the payment identifier in the direct debit order will not correspond to the payment identifier, which you have sent in the direct debit mandate.
- sufficient amount of money in the bank account from the 1st to 20th day of the relevant month.
What should I enter in the “Druh SI” (direct debit mandate type) box in setting up the direct debit mandate in a giro account via the Česká spořitelna internet banking system?
You need to set up a direct debit mandate crediting the UE SÚZ account no. 1793102/0800. In the “Druh SI” line, choose “Cílený na bankovní spojení” (aimed at bank connection), and enter the recipient´s account no. 1793102/0800. See the Servis24 user manual.
If I want to live in a hall of residence for e.g. 4 days a week, do I pay for 4 days or for the whole week even though I am at home?
You pay the residence fee for the whole existence of the contract, regardless of whether you stay physically in the hall of residence or not.
May I send a single payment of the advance in July instead of direct debit?
Unfortunately, the July advance cannot be paid by a single payment, you need to set up a direct debit mandate. There are several reasons:
- time – over 4000 payments must be debited during few days at the end of July,
- elimination of errors – correct amount, correct account number of the recipient, matching the payment with the right person
- accounting – payments are identified in a direct debit order specifically so that they can be entered in the books automatically
So, direct debit is essential for the purposes of speeding up, facilitating and improving the process. However, if you pay your advance by a non-cash transfer, this payment will not be accepted and the sum will be refunded to your account.
You can also use the account of your acquiantance/relative/friend who has a bank account opened in the Czech Republic. The entered account number can be changed via an electronic form at any time.
I cannot see an incoming payment in the list of payments, but my account has been debited already.
The standard term for making a noncash bank transfer can be up to 2 working days. The bank provides daily statements of the SÚZ account on a day following the day of crediting the SÚZ account, so your incoming payment can be seen only then. The incoming payment will appear in the list of payments on the same day, when we receive a statement from the bank containing the incoming payment.
Why does the direct debit limit amount to CZK 7000?
This direct debit limit should amount to double the maximum monthly residence fee. Each month, your account will not be debited with CZK 7000, but with the monthy residence fee according to the list of residence fees. If a direct debit order is not successful, a direct debit order in the next month will contain both the payment for the preceding month as well as the payment for the current month, i.e. 2 monthly residence fees will be debited at a time, so the direct debit limit must be high enough to enable such direct debit order be made.
After I have moved out of a hall of residence, there is an overpayment in the list of payments. Will it be refunded to me?
The overpayment will be refunded to your bank account you have entered via the electronic form as soon as possible after you move out of the hall of residence. The overpayment may not be refunded in cash.
How can I pay an outstanding residence fee arrears?
The outstanding amount can be paid by a single noncash transfer to the SÚZ account. The SÚZ account number, the outstanding amount and mainly the correct payment identifier can be found on the Intranet in the list of payments. Mind that the birth registration number cannot be used as a payment identifier.
I paid the residence fee twice – it was collected by direct debit and I also sent it by a single noncash transfer. Will the overpayment be refunded to me or will it be used as a residence fee for the next month?
The overpayment will be used as a residence fee for the next month.
May I delete the account number entered via the electronic form?
Unfortnunately you may not. The entered account number may only be replaced with another valid account number, it can not be deleted.
Can the residence fee be paid via SIPO (automatic debit transfer)?
Unfortnunately it is not possible. The only proper way of paying the residence fee is via direct debit on the basis of a direct debit mandate set up in the bank account of the accommodated person, crediting the SÚZ account.
My account was not debited via a direct debit and the bank statement of my account shows the collected amount is zero. Did SÚZ ented the correct amount in the direct debit order?
SÚZ never enters a zero amount in a direct debit order. The bank only informs you that the direct debit could not be carried out.
My account was not debited via direct debit due to insufficient funds in my bank account. Can SÚZ send a direct debit order once again this month?
SÚZ sends a multiple direct debit order once a month. For technical reasons, individual direct debit orders cannot be entered.
I can see arrears in the list of payments, although my account has been debited with the residence fee this month. Do I have to pay the outstanding amount immediately or will the amount be collected via direct debit the next month?
The arrears can result from additional debiting (e.g. service assessment or damages) after the direct debit order has already been sent, so the amount is not included in the total amount to be debited via direct debit. No sanctions (late payment penalty) on the arrears will be imposed on you. The outstanding amount will be debited along with the residence fee via direct debit the next month.
I have a high overpayment in the list of payments. Will the next payment be made from this overpayment or will it be paid via direct debit again?
If the overpayment covers the total payment for the following month (residence fee plus any other payments), no direct debit will be necessary and the total payment will be made from this overpayment.
The list of payments shows I have arrears of the residence fee, but the residence fee was collected from my account via direct debit last month successfully.
There are several possible reasons:
- The direct debit order was sent later than the last month and the payment is still on the way from your account to ours.
- There were not sufficient funds in your account at the time the direct debit was ordered.
- You did not set up a direct debit mandate correctly, so the direct debit limit was exceeded (e.g. the direct debit limit was set up incorretly to a two-calendar-month frequency instead of one calendar month).
Can one bank account be used for payment of a residence fee by direct debit for several persons (e.g. siblings)?
Yes, it can. In the direct debit mandate you are setting up in a bank (personally, electronically), you need to set up the corresponding amount of the minimum monthly limit. In case of two persons, it will be double the direct debit limit, i.e. 2 * CZK 7,000 = CZK 14,000. Of course, each person must enter the correct bank account number via the electronic form, and there must be sufficient balance of the funds in the bank account.
Late payment penalty
From which day and in what amount will the late payment penalty be charged?
The late payment penalty is charged for each commenced day of default following the due date (i.e. the 20th day of a month) until the residence fee for each month is paid in full and the SÚZ account is credited with the payment. The late payment penalty is determined in an accommodation contract and amounts to CZK 20 for each commenced day of default.
The list of payments still shows the late payment penalty although I have sent the money from my account.
The standard period of time for making a noncash transfer lasts for 3 working days. The bank provides daily statements of the SÚZ account on a day following the day of crediting the SÚZ account, so your incoming payment can be seen only then. The incoming payment will appear in the list of payments on the same day, when we receive a statement from the bank containing the incoming payment. The late payment penalty will be recharged (usually reduced by one day of default) as at the day of crediting the SÚZ account with the payment.
I paid the residence fee in full, but I did so only after its due date (20th day of a month) and I was charged with a late payment penalty. Now I have arrears amounting to the late payment penalty. Will I be charged another late payment penalty for those arrears?
No, no other penalties are imposed on the outstanding late payment penalty. The outstanding late payment penalty will be paid by direct debit next month. If the late payment penalty continues to accrue, it means you have not paid the residence fee in full. In that case, you should pay the residence fee as soon as possible in order to avoid another late payment penalty.